PRIVACY POLICY
Privacy Policy
Vitality Works Medspa
Last Updated: February 27, 2026
At Vitality Works Medspa, your privacy matters to us. We are committed to protecting your personal and health information
This policy explains what information we collect, how we use it, and your rights.
1. What Information We Collect
We only collect information that is necessary to provide safe and effective services.
Personal Information
This may include:
- Name
- Phone number
- Email address
- Address
- Date of birth
- Payment information
Health Information
Because we are a medical aesthetic clinic, we may collect:
- Medical history
- Medications
- Allergies
- Skin concerns
- Treatment history
- Clinical photos (with your consent)
Website Information
When you visit our website, we may collect basic technical information such as your IP address and pages visited to help improve our website.
2. How We Use Your Information
We use your information to:
- Provide consultations and treatments
- Create safe treatment plans
- Communicate about appointments
- Send aftercare instructions
- Process payments
- Improve our services
- Meet legal and regulatory requirements
We will only send promotional emails if you have given consent. You can unsubscribe at any time.
3. Consent
We collect, use, and share your information with your consent, unless otherwise permitted or required by law.
You may withdraw your consent at any time, subject to legal requirements. Please note that withdrawing consent may limit our ability to provide services.
4. Sharing Your Information
We do not sell your personal information.
We may share your information only when necessary, including with:
- Medical professionals involved in your care
- Secure payment processors
- IT or booking system providers
- Regulatory authorities if required by law
All service providers are required to protect your information.
5. How We Protect Your Information
We use appropriate security measures to protect your information, including:
- Secure electronic records
- Password-protected systems
- Limited staff access
- Confidentiality agreements
We keep your information only as long as required by Ontario law.
6. Your Rights
You have the right to:
- Request access to your information
- Request corrections if something is inaccurate
- Withdraw consent (where applicable)
- File a complaint with the Information and Privacy Commissioner of Ontario if you have concerns
7. Cookies
Our website may use cookies to improve your browsing experience. You can adjust your browser settings to disable cookies.
8. Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
9. Contact Us
If you have questions about your privacy or would like to access your information, please contact:
Vitality Works Medspa
Phone: (647)936-5655
Email: info@vitalityworks.ca
Address: 207 – 181 Eglinton Ave East, Toronto, ON ( Yonge & Eglinton)