Clinic Policy
Appointments, Deposits, Cancellations & Refund Policy
At Vitality Works Medspa, we value your time and the time of our providers. To ensure fairness and appointment availability, the following policies apply:
Deposit Requirement
A $35 plus deposit is required to book an appointment.
- This deposit will be applied toward your treatment on the day of your appointment if you choose to proceed with the service.
- Deposits are non-refundable but may be transferred with proper notice (see cancellation policy below).
Cancellations & Rescheduling
We require a minimum of 48 hours’ notice to cancel or reschedule an appointment.
If less than 48 hours’ notice is provided:
- The $35 deposit will be forfeited, or
- If the service was prepaid or part of a package, one treatment session may be deducted.
No-Shows
Clients who do not attend their scheduled appointment without notice will:
- Forfeit their $35 deposit; or
- Have one prepaid session deducted.
Repeated late cancellations or no-shows may require full prepayment for future bookings.
Refund Policy
All services and product purchases are final sale.
- We do not offer refunds on completed services.
- We do not offer refunds on product purchases.
- Products may be eligible for exchange only, at management’s discretion, provided they are unopened and returned within a reasonable timeframe.